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noviembre 17, 2023

Avianca Airlines is a pioneering Colombian airline that offers services in 187 regions in more than 20 countries. Over time, Avianca has gained popularity among travelers due to its exceptional customer service. Therefore, passengers who need assistance regarding general queries, reservation, cancellation, refund, etc., get an instant response by dialing Avianca mexico telephone (+52) 800-1233-120 or 1-860-370-4608 (OTA). With a support staff, Avianca always gives priority to customer queries and helps them resolve them in a timely manner.

How to call Avianca from Mexico?

For passengers who are short on time and need instant solutions, calling airlines is always beneficial. However, passengers need to know how to speak to someone at Avianca. If you don’t know how to contact a person at Avianca mexico telephone 01800, then dial (+52) 800-1233-120 or 1-860-370-4608 (OTA) from your phone. These are the steps to call Avianca from Mexico:

  • Dial (+52) 800-1233-120 or 1-860-370-4608(OTA) Avianca mexico telephone if you wish to communicate with Avianca customer service and listen carefully to the IVR instructions.
  • Also, to select your preferred language, press 1.
  • For already booked service and refund status, press If you have already booked the service or want to get refund information, press 2
  • However, if you want to register a complaint or want to know about the cancellation, press 3
  • However, if you want to talk to a real person, press 5.

In addition to questions, passengers can call Avianca México at 01800 to learn more about the airlines’ services.

What is the best time to call Avianca México?

Although you can call Avianca at any time, calling between 11:00 am and 8:00 am throughout the week is the best time to communicate. The airline Avianca uses a customer-first approach. When it comes to excellent customer service, Avianca Airlines is on the list of top airlines. If you have booked your plane ticket with Avianca, you will be happy to know that Avianca offers real-time assistance to its passengers. Therefore, you can call Avianca customer service 24/7 to get solutions to your queries and they will never disappoint you.

How to talk to a human on Avianca?

Traveling with Avianca airlines always helps you make the most of your trip. If you plan to travel with Avianca and have questions about their services, you can speak directly to a live person at Avianca in Mexico using Avianca Mexico Telefono. Now the question arises how? So here is the answer. Avianca offers multiple ways to contact their customer service, including

Contact by phone

If you prefer to do it through a call, then follow these simple steps:

  • Call (+52) 800-1233-120 or 1-860-370-4608(OTA) Avianca mexico telephone, if you wish to contact Avianca customer service by call.
  • Listen carefully to IVR guidelines
  • Press the appropriate number key for your concern
  • Additionally, a representative will contact you.
  • Finally, you can share your concern with the airline representatives and get the desired solution.

Contact via text message

If you don’t feel comfortable calling an airline, this service is for you. In this way, the passenger can send his concern in a text message to Avianca Airlines. However, these are the steps to follow:

  • Visit the official website-: https://www.avianca.com/
  • Scroll down to contact us
  • Additionally, you will receive the Avianca airline text number: 1 866 998 3357
  • Send your concern to the number above
  • Once your message reaches the airline, the Avianca representative will contact you.

Contact via email

Passengers can also communicate with the airline Avianca via email. However, to contact the airline Avianca by email, passengers must send their concern to [email protected].

Contact through social media platforms

Who can avoid social media platforms when it comes to reaching a wide customer base? Avianca also offers its passengers to communicate with them through social media platforms such as Facebook, Twitter, etc. However, for that you must follow the following steps:

  • First, you need to open a social media platform.
  • Also, check the Avianca airline page.
  • On the page there will be a message button that you will need to click after writing your concern.
  • As soon as the message reaches Avianca, you will receive the response.

Contact via live chat

Avianca’s live chat option is the fastest way to receive feedback from the airline. However, for that passenger you must follow the steps below:

  • Visit the official website-: https://www.avianca.com/
  • Scroll down to «contact us»
  • Choose your concern from multiple options
  • Additionally, a chat option will open and a representative will ask you about your concern.
  • Next, write your concern to the Avianca representative and get the solution.

How to call Avianca from Peru?

Passengers who have a busy schedule and want to contact the Avianca airline from Peru, then they can call the Avianca Peru phone number. If you are still waiting to speak to someone from Avianca, these are the steps that will help you.

  • Dial 080080459 or 1-860-370-4608 (OTA)  Avianca Peru phone number  to contact Avianca customer service from Peru and hear the IVR guidelines.
  • Press 1 to select your preferred language.
  • Press 2 to view the service already booked and the refund status.
  • Press 3 to register a complaint or learn about cancellation
  • Press 5 if you want to talk to a real person.

In addition to the above queries, passengers can call customer service to learn more about Avianca services.

Note:  If you can’t reach someone at Avianca, the airline also offers a toll-free number at 080080460.

How to call Avianca from Guatemala?

Avianca airlines take care of each of their passengers; thus offering different customer service numbers for different regions. If you are looking to book air services from Guatemala, you can call the Avianca Guatemala phone number (+502) 23140941. Here is the step-by-step process to speak to an Avianca person. Dial (+502) 23140941 the Avianca telephone number to contact Avianca customer service from Guatemala and listen to the IVR guidelines.

  • Press 1 to choose your preferred language.
  • Press 2 to view the service already booked and the refund status.
  • Press 3 to register a complaint or learn about cancellation
  • Press 5 if you want to talk to a real person.

How to communicate with Avianca via WhatsApp?

Avianca understands the use of WhatsApp among passengers. Therefore, the airline helps the passenger to communicate with its customer service through Whats app. For that client you must follow the steps below:

  • The first passenger must visit the  official website : https://www.avianca.com/
  • Scroll down to «help center»
  • Click on the help center
  • Also, scroll down to «contact us via Whats app».
  • However, the passenger can use it as a web application or scan the code on the mobile phone.
  • Connect with the representative and you’re ready to go.

How to change the date of an Avianca flight?

Everything is possible with Avianca airline’s first-class services, including date change. If you wish to change the date of your flight, it is possible to do so before the departure time. However, passengers may be required to pay a fee according to the date change policy. If you don’t know how to make changes to your flight date, follow the steps mentioned below

  • First visit to the official Avianca website: https://www.avianca.com/
  • Scroll down to «my reservation»
  • Choose your reservation more
  • Next, select the flight for which you need to change the date.
  • Once you confirm, a payment page will appear.
  • After making the payment, you will receive a confirmation email with all the details.

How much does it cost to change the date of a flight?

If you want to change the flight date, passengers may be charged a fee depending on several factors.

Passengers may have to pay different charges for different fares if they decide to change the date. If the passenger changes the flight date

  • In Colombia, then the charges will be COP110.
  • For flights within Ecuador, the charges will be USD 28.
  • For flights in South America the cost will be USD 170.
  • For other international location, it will be USD200.

Note:  The charges mentioned above may change depending on applicable policies.

Likewise, the passenger must pay the fare difference on different dates (applicable to all fare types). In addition to this, passengers may need to pay the difference in taxes from different countries.

Where can I complain about Avianca?

The airline Avianca always responds to complaints, suggestions and comments from passengers. However, if you have any problem with Avianca airlines services, you can register your complaint with Avianca customer service by phone, live chat, email or simply by sending the request by clicking contact us.

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