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November 6, 2023

Air France is one of the leading airlines that works constantly to improve the customer experience. In 2017, the airline launched a new feature of WhatsApp the way customers interact with Air France. In this blog, we will explore what Air France WhatsApp is, its features and benefits, and how it has improved customer experience for Air France passengers.

What is Air France WhatsApp?

Air France WhatsApp is a service that allows customers to communicate with the airline via WhatsApp Messenger. The feature was launched in March 2017 as part of the digital strategy of Air France to enhance customer’s experience.

All customers of Air France can now use WhatsApp Messenger to ask questions, request a service, and get timely flight updates. The Air France customer service agents are available 24/7 and provide assistance in both English and French.

How to contact Air France using WhatsApp?

  • To use the Air France WhatsApp feature, save the official contact number of the airline.
  • You can then add Air France on WhatsApp by searching for the contact saved as Air France.
  • Once you have added Air France on WhatsApp, you can send a message to their WhatsApp number.
  • The airline virtual assistant bot will then provide you with instructions to choose the service you want.
  • The WhatsApp feature on Air France allows customers to access various customer services, such as getting instant answers from ‘Louis’, Air France chatbot.
  • To talk to a human on chat, click on ‘more details’ or ‘Talk to a human representative’ and get answers to complex questions.

Customers can get notifications and information on boarding passes, departure time & changes, and cancellations.

Benefits of Contacting Air France WhatsApp

  • Accessibility and Convenience:

Air France uses WhatsApp Messenger to provide customers with an easy and accessible way to communicate with the airline anytime and anywhere. Also, as most passengers are already aware about the platform, it will bring no difficulty to use this feature.

  • Real-time Flight Updates:

Customers can receive real-time flight information by sending their flight number and date of travel through WhatsApp Messenger. The airline will provide updates on flight status, gate changes, and any other relevant information. This feature saves customers time and minimizes the inconvenience of checking for updates manually.

  • Baggage Assistance:

With Air France, customers can report issues with lost or delayed bags, as well as request baggage services such as door-to-door baggage delivery. This feature streamlines the process of reporting and resolving bag-related issues, eliminating the need for customers to physically go to the airport or call the airline’s customer service hotline.

  • Booking & Reservation Assistance:

Customers can use WhatsApp to make new reservations or make changes to existing bookings. This feature provides customers with convenience and flexibility since they can make changes to their bookings without having to call the airline’s customer service hotline.

  • Improved Communication

The Air France service has improved communication between customers and the airline, allowing for direct and efficient communication. This feature has eliminated the need for customers to navigate the sometimes frustrating and time-consuming process of calling an airline customer service hotline.

  • Quick Response Times

Air France  has enabled the airline to respond to customer queries and requests quickly. The airline’s customer support agents are trained to respond to messages within minutes, ensuring that customers get the assistance they need as quickly as possible.

  • Enhanced Customer Satisfaction

Air France WhatsApp has enhanced customer satisfaction by providing a seamless and stress-free customer experience. Customers have been able to receive assistance promptly and efficiently through the service.

One can also use WhatsApp after boarding the flight using the airline’s Wi-Fi services. To know more about the availability of Wi-Fi on your flight, contact the airline assistants now.


WhatsApp being the most popular instant messaging app works best in collaboration with Air France. It’s a useful and innovative feature that has revolutionized communication between the airline and its customers. With Air France WhatsApp, customers can easily stay updated on their flight status, report any issues, make new bookings, and much more. The feature provides a seamless and stress-free customer experience that has contributed to Air France’s reputation as a leading airline.

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